1. Contact Us
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Email: [email protected]
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Phone: +[country code] [number] (Mon–Fri, 9:00–18:00 [timezone])
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Live Chat: Available on our website (bottom right corner)
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Response Time: We aim to reply within 24 hours (weekdays).
2. Order & Shipping
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Processing Time: Orders are processed within [X] business days.
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Shipping Options:
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Standard (X–Y business days)
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Express (X business days)
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Tracking: Once shipped, you will receive a confirmation email with a tracking number.
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Delivery Areas: We currently ship to [list of countries/regions].
3. Returns & Exchanges
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Eligibility: Items may be returned or exchanged within [X] days of delivery.
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Condition: Products must be unused, in original packaging, and with all tags attached.
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Process:
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Contact support at returns@[yourstore].com
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Provide order number and reason for return
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Ship items to the return address provided by our team
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Refunds: Issued within [X] business days after inspection.
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Exceptions: Sale items, gift cards, and personalized products are non-returnable.
4. Payments & Security
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Accepted Payment Methods: Credit/Debit cards (Visa, Mastercard, AmEx), PayPal, [others].
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Currency: All prices are displayed in [currency].
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Security: All transactions are encrypted and processed through secure payment gateways.
5. FAQs
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Can I change my order after placing it?
Orders can be updated within [X] hours of purchase. Contact us as soon as possible. -
Do you ship internationally?
Yes, we ship to [list]. Customs fees may apply depending on your country. -
What if I receive a damaged or wrong item?
Please contact us immediately with your order number and photos of the issue. We will arrange a replacement or refund.
6. Privacy & Data Protection
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We value your privacy and never share personal information with third parties.
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Your data is used only to process orders, improve services, and send optional updates (if subscribed).
7. Feedback & Complaints
We’re always looking to improve. If you have feedback or a complaint, please write to [email protected].